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Dear All,

I booked a Washing Machine on 07 Jun 18 after contacting them. It was told the item will be delivered within an hour.(booking token: 237301) As soon as the money was credited in their account their tone changed. they told me to wait till 20 Jun 18. I waited and after one month when I called they told me the item will be delivered on 20 Jun 18 and be available at home to receive the item and made Me take leave as they told if I am not available the item will be sent back. I waited and the item was not delivered. When I called they told the item was sent but as I was not available it was sent back. When I told I was available full day and even didn't receive any call they told " sorry actually the item is not available". It means they were giving me picture of item dispatched , be available to receive etc was all " pure cheating". Then they told me to wait for 2 more weeks. I keot on calling but no use. A tlast after 1 month they told me to cancel the orderor else i will loose the money. They forced me to cancel and then the fight started for refund of money . By 20 July they told me we were not able to refund because we dont have your account details. I dont know what to say but immediately seNt the details. They again waited , waited , waited...when I call they say " your money credited but your bank sent it back due to some issues...Can you believe it ....such rubbish answers they kept on giving me" At last I informed them that I am going to file a legal case and I will raise it as a grievance through EX Servicemen (I am a retired defense personnel). I got the money credited in the same day ie on 13 Aug. When I called back and asked the so called office staff , they told that they are not to be blamed as they are following what they are told to do. there is no tracking mechanism , no call backs, no real customer care..whoever does the ordering will have to keep on fighting to get the money back. It is a honey trap...by showing more discount they will make you order...they cant sell this product at the said rate without loss. So they keep your money for rolling and get interest...a few low cost items will be dispatched to maintain the site....So beware of this site...it is the worst experience I had in my life...67 days they kept in dark after taking my money and kept on fooling me giving all kinds of wrong information...So be careful...dont be a pray for this FRAUD.

Rgds,

Vinod S

Reason of review: Poor customer service.

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